Attached File

Hi All,

This problem started in August 2019 and has happened randomly ever since.

– 15x BSOD STOP D1 Errors, ALL in pci.sys.
– 4x BSOD D1 Errors in hal.dll.
– Also 8x other misc BSOD Errors, as per below:-
    1- BSOD 7e + mrcbt.sys
    2- BSOD 3b + ntoskrnl.exe
    3- BSOD + msahci.sys
    4- BSOD 9f + nvlddmkm.sys
    5- BSOD 50 + ntoskrnl.exe
    6- BSOD 0a + fltsrv.sys
    7- BSOD 7e + mrcbt.sys
    8- BSOD 9f + ntoskrnl.exe

The BSOD 7e in mrcbt.sys are being followed up with Macrium, so can be ignored.

I have 20 DUMP files to go with the above and have attached the last one, from the

26/Dec/20, as well as the “SysnativeBSODCollectionApp.exe” Results ZIP file.
[Currently I am having troubles uploading these files, even though the Dump is < 400 KB

and the ZIP is only 1.8 MB.]

I have attempted many fixes, after much research, but nothing has worked.

I have used Nirsoft’s excellent BlueScreenViewer, but it has inly confirmed that the

issues seems to be in pci.sys.

I can often trigger the BSOD by running a game; namely Rise of Nations or Age of

Mythology.
Also sometimes when the PC has not been Rebvooted for a while, but this is only a

perception.
(Usually, I just “Sleep” the PC.)

I also sometimes have the BSOD when doing something graphical, even if not taxing for

the system/graphics card.
And BTW, I have tried 2 different graphics cards, individually, of the same specs.

I have tried the following Steps to Diagnose:-

* # DONE # Step 1- Update Your PC Device Drivers
    *- AMD Chipset Drivers Downloaded
    *- AMD Mobo Drivers Downloaded
    *- AMD Mobo Utilities Downloaded
    *- Nvidia Drivers Downloaded
    —
    *- AMD Chipset Drivers Installed
    *- AMD Mobo Drivers Installed
    *- AMD Mobo Utilities Installed
    —
    *- Nvidia Drivers Installed – v391.35

– Cannot guarantee that pci.sys (offending Driver) was updated by the above Drivers.
    P.S. I would love to know WHERE pci.sys lives; a constiuent of which Driver?

* # DONE # Step 2- Repair Registry Entries Associated with Applications, SDK/DDK
    *- Win7 SDK Downloaded
    —
    *- Win7 SDK Installed
    —
    – No KNOWN corrupt Registry Entries.
    – Malwarebytes (MBAM) Premium HAS cleaned some apparently infected Registry
        Entries, but this was alongside an MBAM AI False Positive, so I am
        a little sceptical.
        – After consulting MBAM Support, the MBAM AI WAS proven to be a
            False Positive, on Palm Desktop.

* # DONE # Step 3- Conduct a Full Malware Scan of Your PC
    – I use one entire partition (F:) for ALL of my Downloads, not just a Folder.
        ALL Downloads stay on this partition for a MINIMUM of at least 2 weeks,
        but it is usually MUCH longer, prior to installing or being
        moved to my default Data partitions.
    – I run Kaspersky Internet Security (KIS) and run a Quick Scan every week.
        I have significantly modified the Quick scan to scan much more than
            default.
    – KIS auto-Updates itself at least once a day.
    – I also run Malwarebytes (MBAM) Premium, with all the Protection settings on,
        except for the Ransomware Protection, as it collides with KIS, and
        causes crashes.
    – MBAM runs a Scan every day, after Updating itself.
    – I also run other various Rootkit scanners from time to time.

x # NOGO # Step 4- Utilize Windows System Restore to “Undo” Recent System Changes
    ### ISSUES EXPERIENCED OVER A LONG PERIOD OF TIME
    ### SYS RESTORE HAS NEVER WORKED SUCCESSFULLY FOR ME; I PREFER RESTORES.

x # NOGO # Step 5- Uninstall Recently-Installed Program Associated with Applications,
            SDK/DDK / Pci.sys
    ### TRIED TO NO AVAIL, SO REINSTALLED.
    ### ALSO, NOT APPLICABLE – ISSUES EXPERIENCED OVER A LONG PERIOD OF TIME

* # DONE # Step 6- Run Windows System File Checker (“sfc /scannow”)
    ### NO INTEGRITY ISSUES FOUND
    ###   OVER MULTIPLE RUNS, OVER TIME.

* # IN-PROG # Step 7- Install All Available Windows Updates
    x+- NO mandatory Windows Updates Available
    *- Optional Windows Updates Downloaded
        *- Windows 7 Quality Rollups
        *- .NET Quality Rollups
    ### SYSTEMS IS AS UP-TO-DATE AS A WIN7 SYSTEM CAN BE.

*Step 8- Check for Hard Drive Corruption (“chkdsk /f”)

    ### I HAVE RUN A CHKDSK /F /R ON ALL MY 6X HDDs/SSDs.
    ### I ALSO DO THIS ON AN ONGOING BASIS, FOR MAINTENANCE.

?Step 9- Test Your Memory (RAM) for Corruption
    ### BECAUSE THE PC WAS SO NEW WHEN THE BSODs STARTED, I HAVE NOT YET
    ###   RUN A RAM DIAGNOSTIC, PLUS IT IS CORSAIR QUALITY RAM.

x # NOGO # Step 10- Perform a Clean Installation of Windows
    ### WIN7 INSTALL ON RYZEN TOO COMPLICATED TO CONSIDER REINSTALL AT THIS TIME.
    ### ALSO, NEED WIN7 ISO WITH USB 3 DRIVERS STREAMED-IN 1ST & HAVE HAD VARIOUS
    ###   ISSUES WITH ACHIEVEING THIS.
    —
    ### NOT GOING TO HAPPEN – TOO MANY
    ###   ISSUES WITH 1ST WIN7 INSTALL.

*Step 11- RUN SysnativeBSODCollectionApp.exe pgm from Bleeping Computer.
    – SysnativeBSODCollectionApp.exe – v4.6.1
    – Report produced (Zip) (1.8 MB).
    [Currently I am having troubles uploading these files, even though the
    Dump is < 400 KB and the ZIP is only 1.8 MB.
    I will keep trying.]

STEP 12 – RUN Driver Verifier

– Would not complete successfully – BSOD STOP E6 Error, every time.
    – E6 = DRIVER_VERIFIER_DMA_VIOLATION
    – This Verifier issue & DMA violation certainly suggests a Driver issue
        or Memory issue.

————————————–

I am about to run Step 9, but thought I would Post this first.

I also need to update to the latest BIOS, but there are a number of these to do, with very special instructions and I currently do not have a UPS up & running, so must proceed carefully.

In the above Steps, a couple of things bother me.
The System File Checker (SFC) found no issues, over multiple runs and yet pci.sys
seems always to be the issue.
CHKDSK /f /r ran cleanly on ALL discs, including the system disc.

And yet, Driver Verifier will NOT run, suggesting Driver corruption.

 

Speccy URL = http://speccy.piriform.com/results/tr6KifKm2CjZs5yA1FMNG1U

————————————–

    – System Manufacturer
        ### CUSTOM – BUILT MYSELF
    – Exact model number (if laptop, check the label on bottom)
        ### N/A
    – OS – Windows 10, 8.1, 8, 7, or Vista?
        ### WIN7 PRO SP1 X64
        ### 6.1.7601 SP1 Build 7601
    – What was original installed OS on system?
        ### THIS IS THE ONLY OS TO HAVE BEEEN INSTALLED
    – Is the OS an OEM version (came pre-installed on system) or full retail version

(YOU purchased it from retailer)?
        ### OEM
    – Age of the computer (hardware)
        ### DEC 2019
    – Age of OS installation – and whether you have re-installed the OS
        ### ORIGINAL, NO REINSTALL.
    – Laptop or Desktop computer?
        ### DESKTOP
         – CPU
        ### SEE SPECCY
         – Video Card
        ### SEE SPECCY
                 If Desktop please also include:
                – MotherBoard
                – Power Supply – brand & wattage
        ### Corsair HX850i PSU – 850W
        ### Gigabyte X470 Aorus Gaming 7 WiFi
        PLUS ### SEE SPECCY

————————————–

As an ex-Mainframe Analyst/Programmer, I can read Mainframe dumps, but not x86 PC Dumps.

Although I know a fair bit about PC S/W and H/W, dump reading is not one of my skills.

I could use some help.

Regards,

IHTurbo

Grad Dip IT, Grad Cert IT (Info. Sys. Dev.)

 


 122620-24882-01-DMP.zip   41.78KB
  0 downloads   Attached File
 SysnativeFileCollectionApp.zip   1.78MB
  0 downloads

 

(Excerpt) Read more Here | 2021-01-14 04:55:00
Image credit: source

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